![]() ![]() Unfortunately Calendly would not work for this specific use case but after research and consideration we were able to implement this functionality while keeping a similar task flow by utilizing a Wordpress plugin. ![]() Initially Calendly was going to be used to accept DME payments and schedule rentals. The pharmacy manager also expressed that scheduling rentals for their DME equipment was a tedious and time consuming aspect of their business. To remove friction between users and their goals, I introduced a flow that would allow online appointment bookings. The pharmacy manager explained that having an associate take calls and schedule appointments was costly and time consuming. The pharmacy's site lacked interactive CTAs on their service pages and relied on users calling to schedule appointments. The user could be browsing services via the dropdown menu in the nav bar and easily has the option to hover over the services dropdown and choose to request their refills. Path 1 illustrates the steps users will take while interacting with the "Rx Refills" button in the nav bar (later changed to "Request Refills") Path 2 is an alternative path to the Rx refills form for users who have spent time actively exploring the different services available on the site and have come to the decision they want to request refills. It was imperative to ensure there was a streamlined way to request refills from any page. Requesting refills is currently the primary action users can take on the Post Haste Pharmacy site. These task flows map out the interactions for the 3 tasks users will be able to take. To establish how users can interact with the site on a more granular level to complete their goals, I created task flows. Upon review with the stakeholders, I was able to remove unnecessary pages containing underutilized and discontinued services. I wanted to ensure there was a clear picture of the site’s navigational hierarchy. Once features and functionality were decided, I reevaluated the website’s nav structure and site map. When I have a question but can’t find the answer on, I want to fill out an inquiry form, so I can get pricing and an estimate for the item.When I no longer need a medicine, I want to cancel my prescription on Post Haste Pharmacy’s website, so I no longer receive refills.When I want to visit the podiatrist, I want to schedule an appointment online and fill out the paperwork digitally, so I can avoid needing to arrive to my appointment early.When I’m running low on medicine, I want to order refills to be delivered online, so I can avoid running out of medicine.When I want to learn more about compounding, I want to be able to find information on the Post Haste website, so I can decide if a compounding pharmacy suits my needs.Some examples of the job stories generated were: Go back to The Postmaster.After gathering information from my initial meeting with stakeholders and conducting research, based on this data I generated job stories that reflect the tasks and goals that users likely aim to achieve on the website. Johnny Awesome Fly to Hillsbrad Foothills and go to The Sludge Fields.Īfter you will press on Wilson quest will finish. ![]() Johnny Awesome after pick up quest go to Gott Weedlespan speak with him and go back The Postmaster Use portal kill 3 mobs and travel to Feralas. The Postmaster Pick Up Sack Of Solid Stone ( thay are in same room )Īnd deliver them to portal in dalaran is close to Xur'ios Go to The Postmaster use Mail Tube in Dalaran from theīack on the right from The Violet Citadel. Video for Priority Mail - Priority Mail Achievement VideoĢ achievements The Total Package, Post Haste and Priority Mail ġ Toy Katy's Stampwhistle can be very useful įirst of all you need to find Lost Mail That can be find next to Mailbox in Dalaran ( of any of them ) I was flying from mailbox to mailbox and i found it - this way you startking quest chain for Postmaster :) ( see on My video how is look that letter. Video for Post Haste - Post Haste Achievement Video First of all see My Video with full chain quest for Postmaster - PostMaster Full Chain Quest Video ![]()
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